Innovations in Program & Service Delivery

April 12-14, 2023

This conference engages innovative thought leaders to identify new trends and opportunities to better deliver programs and services to the people.

Session topics will include, but are not limited to:

Government in an Online World

Intergovernmental Collaboration

Public Safety Innovations

Step 1

Register for the conference


Step 2

Reserve a room



Time Event
12:00 p.m. – 5:00 p.m. Registration
1:00 p.m. – 5:00 p.m. Micro-Certifications (additional fee applies)
2:30 p.m. – 4:45 p.m. Breakout Sessions
5:00 p.m. – 6:00 p.m. Reception
9:00 p.m. – 10:00 p.m. After Hours Get Together
Time Event
7:30 a.m. – 5:30 p.m. Registration
7:45 a.m. – 8:45 a.m. Breakfast
8:45 a.m. – 10:30 a.m. Keynote
10:45 a.m. – 11:45 p.m. Breakout Sessions
11:45 p.m. – 12:45 p.m. Lunch
12:45 p.m. – 5:45 p.m. Breakout Sessions and Workshops
3:00 p.m. – 3:30 p.m. Break
5:45 p.m. – 6:45 p.m. Reception
9:00 p.m. – 10:00 p.m. After Hours Get Together
Time Event
7:00 a.m. – 10:45 a.m. Registration
7:30 a.m. – 8:30 a.m. Breakfast
8:30 a.m. – 9:30 a.m. Keynote with ICMA President
9:45 a.m. – 10:45 a.m. Breakouts

Conference Location & Hotel

The Hilton Burlington Lake Champlain

60 Battery St, Burlington, VT 05401

The Hilton Burlington Lake Champlain is a full-service downtown hotel located blocks away from the idyllic waters of Lake Champlain. It is also within walking distance to great restaurants and the Church Street Marketplace.

Reserve a room


A special rate of $185.00 has been reserved for attendees of the 2023 ICMA Local Government Reimagined Conference.  The Hilton Burlington Lake Champlain offers two convenient ways for attendees to reserve their overnight accommodations.

Group Name: 2023 ICMA Local Government Reimagined

Group Code: ICMA23

Call our Central Reservations Office at 1-800-HILTONS (445-8667), and mention your group, 2023 ICMA Local Government Reimagined, to get the special discounted rate.

Reservations must be made by Tuesday, March 21, 2023.  This date is not a guarantee of hotel room availability.  After this date, reservations will be accepted on a space and rate availability basis. 

Beware of unaffiliated organizations that may appear to offer lower rates or falsely represent ICMA.  They may be illegitimate, not have the rooms to sell, have unreasonable cancellation or change penalties, or be completely non-refundable. Please be aware of and report any unauthorized solicitation to ICMA.

Getting There

The hotel is located 3.7 miles from the Burlington International Airport (BTV). Uber, Lyft, cabs and city bus service are available. Uber/Lyft estimates: $30 and up. Cabs $20 and up.

Parking info at the hotel:  Self-parking is available in the adjacent City of Burlington garage. The garage can be accessed via Battery Street as well as College Street. Currently, overnight parking fees are $16.00 and include in/out privileges. Guests can provide their license plate numbers to the Front Desk team at check-in time.

The Burlington Experience

Live Local We are immensely proud of what we’ve created and what we produce in Burlington. From our locally sourced growers and producers to our eateries, breweries and shops, we are a community of makers. We’re proud that you won’t find many local chains here. We believe in getting involved in our local government so that every voice is heard. Honesty, integrity and responsibility are key to everything we do. Proudly Different We’re not weird for weird’s sake. We just see the world differently. And we have created an amazing place as a result. We chose to live here and make a difference. We’re hearty and self-sufficient. We’re accepting and diverse. Here, we celebrate all four seasons. We’re proud to face west and encourage everyone to be themselves. Yeah, we’re different. And damn proud of it.

Learn More